Ordering Terms

Phone: 780-417-3937

Our patients are very important to us and we want to look after you with solutions that are in our common best interest. We understand that sometimes there is a change of mind or finances and there is a request to cancel an order. We typically go our of our way to accommodate certain circumstances but sometimes a cancellation may not be possible.

Please read carefully our terms when you order glasses with us.

A restocking fee of 20% of complete order is charged to cancel any order
Regular orders cannot be cancelled after 7 days
If an order was sent out to the lab and they have begun the process of creating the lenses, we are not able to cancel this
If our refund has been approved, the original receipt must be returned as per insurance and College of Opticians regulations
Damaged frames under warranty must be returned before we can issue new frames
Manufacturers have the right to substitute an alternative frame colour of the same model number under warranty (if the original colour is out of stock)
Limited edition frames are a final sale
“Frame only” are a final sale with no warranty
All sales frames are a final sale, no refunds will be given
All sales frames warranties are from the original warrantee date.
If glasses are not picked up in 6 month’s time, they will be donated to a charity of our choice.

Ordering Terms

“Lets talk about cancellation of an order”