Ordering Terms
Ordering Terms
Our patients are very important to us and we want to look after you with solutions that are in our common best interest. We understand that at times people change their mind, finances or optical benefits are not available. There becomes a request to cancel an order. We try and go out of our way to accommodate certain circumstances but sometimes a cancellation may not be possible.
Please read carefully our terms when you order glasses with us.
- A restocking fee of 20% of complete order is charged to cancel any order
- Regular orders cannot be cancelled after 7 days
- If an order was sent out to the lab and they have begun the process of creating the lenses, we are not able to cancel this
- If our refund has been approved, the original receipt must be returned as per insurance and College of Opticians regulations
- Damaged frames under warranty must be returned before we can issue new frames
- Manufacturers have the right to substitute an alternative frame colour of the same model number under warranty (if the original colour is out of stock)
- Limited edition frames are a final sale
- “Frame only” are a final sale with no warranty
- All sales frames are a final sale, no refunds will be given
- All frame warranties are from the original invoice date, white copy provided at time of sale.
- If glasses are not picked up in 6 month’s time, they will be donated to a charity of our choice.
